Step 6 — Decide

One pack your board can actually approve

Boards reject GCC proposals for the same three reasons: the cost model is arbitrage-only, the operating model is undefined, and the risks are unnamed. This pack closes all three.

Your board investment pack

The pack pulls together everything you have produced in this session. Missing sections stay missing — a board pack is only credible when each number traces back to a decision you made.

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Sections ready

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Pack contents — 28 sub-sections

Each sub-section is marked ready only when the artifact behind it exists in this session. Anything else is carried into the pack as an open item rather than filled in.

A. Executive

  • 1Executive summary One page: ask, rationale, number, risk.Open
  • 2The ask What approval is being sought, by when, and for how much.Open
  • 3Strategic rationale Why a capability center, and why now.Open
  • 4Alternatives considered Outsourcing, EOR, existing vendor scale-up and do-nothing, with why each was set aside.Open

B. Feasibility

  • 5Readiness assessment Dimension scores, overall verdict and evidence.Open
  • 6Work portfolio and split What moves now, what pilots, what is retained — and why.Open
  • 7Capability gaps Where the organization is not yet ready and what closes the gap.Open
  • 8Origin and governance distance Home-country approval, consultation and data obligations.Open

C. Financial case

  • 9Cost model Setup, run, ramp, attrition and management overhead across the horizon.Open
  • 10Benefit model Savings, capacity and capability benefits with their basis.Open
  • 11NPV, ROI and break-even Headline financial outcome on the client's own numbers.Open
  • 12Funding profile and peak cash When cash is needed and how much is at risk before break-even.Open
  • 13Scenarios Base, downside and stretch cases side by side.Open
  • 14Sensitivity Which lever moves the answer most.Open
  • 15Assumptions register Every assumption stated, sourced or flagged as unknown.Open

D. Execution

  • 16Operating model recommendation Captive, BOT, managed or hybrid — with trade-offs and exit terms.Open
  • 17Location decision Shortlist, fit rationale and watch-outs.Open
  • 18Entity, tax and compliance path Structure, transfer pricing and statutory sequence.Open
  • 19Organization and leadership design Site leadership, seniority mix and career architecture.Open
  • 20Technology, data and security Access, residency and IP controls.Open
  • 21AI-native design layer Whether the center is designed AI-native, and the cost of not doing so.Open
  • 22Roadmap and wave gates Twelve-month sequence with the decision points.Open
  • 23Scope of work and duration Workstreams, deliverables and indicative programme length.Open

E. Risk and governance

  • 24Risk register Talent, regulatory, data, continuity and dependency risk.Open
  • 25Mitigations Named mitigation, owner and trigger for every material risk.Open
  • 26Governance and reporting Programme board, service board and escalation routes.Open
  • 27Decisions required from management The explicit approvals the board must give for the plan to proceed.Open
  • 28Next steps and owners What happens in the next 30 days, and who owns it.Open

25. Mitigations

Every material risk carries a named mitigation, an owner and the trigger that escalates it.

RiskMitigationOwnerTrigger
AI is retrofitted in year three at materially higher costRecord the decision and set an AI operating-model review date before sizing teams at scale.Center leadershipHeadcount passes the first scale threshold
The case is argued without a modelled cost and benefit baselineComplete the business case with the organization's own cost data before the board date.Finance business partnerBoard pack circulated without a modelled case
Attrition erodes the case during rampDesign retention into the seniority mix and career paths before the first cohort joins; track against the modelled attrition rate.Site leaderAttrition exceeds the modelled rate for one quarter

27. Decisions required from management

The pack is not approved until these decisions are taken. Each is a board or executive-committee call, not an advisory recommendation.

  1. 1. Approve the mandate

    Confirm what the center is for, and that success is measured on outcomes rather than headcount.

  2. 2. Approve the operating model (captive, BOT, managed or hybrid)

    Including the conversion or exit trigger, agreed now rather than renegotiated later.

  3. 3. Approve the location from the shortlist

    Confirm the capability rationale, not only the cost position.

  4. 4. Release funding against the modelled profile

    Committed in stages against wave gates, with the peak cash requirement acknowledged.

  5. 5. Appoint the executive sponsor and programme owner

    Named individuals with allocated time, not an accountability shared across a committee.

  6. 6. Authorize the entity and tax route

    Engage legal and tax counsel to confirm structure, transfer pricing and statutory sequencing.

  7. 7. Record the decision not to design AI-native at inception

    Set the date and trigger for an AI operating-model review before scale hiring.

  8. 8. Approve mobilization of the scoping phase

    Confirm the workstreams, gates and duration the programme will be held to.

  9. 9. Approve the reporting cadence and gate authority

    Who may pause, change or close the programme, and on what evidence.

Assemble and send to the board

You can assemble the pack now, but sections you have not completed will be flagged as open questions.

Review it with a GCC expert

Frequently asked questions

What is a GCC investment pack?
It is the single document a board or investment committee needs to approve a capability center: the feasibility verdict, the five-year cost model with break-even and downside scenarios, the operating model and location decision, the risk and compliance position, and the scope of the first engagement. NirjiX assembles it from the work you have already done in the portal, so every number traces back to an input you supplied.
Do I need to complete all four portal steps first?
No. You can assemble the pack at any point, and any step you have not completed is flagged as an open question rather than filled with an assumption. A pack with four completed sections is what most boards will approve; a pack with two is usually enough to get a mandate to continue the work.
Does NirjiX review the pack before the board meeting?
Yes. When you add a board date, our GCC advisory desk pressure-tests the pack against the objections committees usually raise — arbitrage-only savings, undefined operating model, unnamed execution risk — and comes back with the gaps before the meeting rather than after it.