NirjiX
Primary practice

Operational Excellence

Improve productivity, quality, cost efficiency and service delivery, and build the performance measurement and management cadence that sustains results.

Operational excellence is about improving and sustaining performance. NirjiX works with management to raise productivity, quality and cost efficiency, and to embed the measures, routines and continuous-improvement habits that keep results from slipping back.

Who we work with

  • Manufacturing and industrial operations
  • Service delivery and shared-service centres, including GCCs
  • Businesses after an acquisition or rapid growth
  • Owners and boards seeking consistent operating performance

Decisions we help you make

  • Where performance gaps are largest and why
  • Which improvements to prioritise for cost, quality and service
  • What KPIs and management routines will sustain results
  • How to build continuous-improvement capability in the team

Scope and deliverables

  • Productivity

    Capacity, throughput and labour-productivity improvement.

  • Quality

    Root-cause problem solving and quality-system strengthening.

  • Cost efficiency

    Cost baseline, drivers and targeted reduction initiatives.

  • Service delivery

    Service levels, turnaround and customer-facing performance.

  • Performance measurement

    KPI trees, dashboards and reporting that management actually uses.

  • Management cadence

    Daily, weekly and monthly performance routines and escalation.

How we deliver

  1. 01

    Baseline

    Measure current performance and identify the largest gaps.

  2. 02

    Prioritise

    Agree targets and an improvement plan with management.

  3. 03

    Improve

    Run improvement initiatives on the floor and in the office.

  4. 04

    Sustain

    Embed measures, routines and continuous improvement.

Typical measures we track: Productivity, Quality and yield, Cost performance, Service levels and on-time delivery.

Frequently asked questions

Do you work in factories as well as offices?+

Yes. Operational excellence applies to manufacturing operations, service delivery and back-office functions; engagements are scoped to the operation in question.

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How do you make improvements stick?+

By building the performance measures and management routines into how the team already works, and handing ownership to managers before we step back.

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Related capabilities

Talk to NirjiX about your priorities

Tell us about the decision in front of you. A senior member of the team will respond to scope a first conversation.

Improve Operational Performance

NirjiX is part of Nirji Ventures.